Ch. 11 · Practice
Employee Engagement & Retention
- Question 1 · Knowledge
A company had 240 employees on January 1 and 260 on December 31. During the year, 25 employees left. What was the annual turnover rate?
- Question 2 · Knowledge
Adding decision-making authority and responsibility for quality checks to an assembly job is an example of:
- Question 3 · Knowledge
HR wants to understand why high-performing employees stay, so it can prevent turnover before it happens. Which method fits BEST?
- Question 4 · Knowledge
Which appraisal method uses rating scale points tied to specific examples of job behavior?
- Question 5 · Knowledge
A manager rates every employee "meets expectations" to avoid difficult conversations. This is:
- Question 6 · Knowledge
An employee stays because she would lose a valuable pension if she left, not because she likes the job. This is:
Situational
Question 7 · Situational judgmentAn engagement survey reveals very low scores in one department, while the rest of the company scores well. What should HR do FIRST?
- Question 8 · Knowledge
Managers meet to discuss and adjust performance ratings across teams so that standards are applied consistently. This is:
- Question 9 · Knowledge
Which statement about engagement and satisfaction is MOST accurate?