Ch. 5 · Practice
Communication
- Question 1 · Situational judgment
A company must tell 40 employees at one site that their jobs will be eliminated in 60 days. Which communication approach is BEST?
- Question 2 · Knowledge
An HR team wants input on a new policy from 10 regional managers in different time zones. They want to avoid dominant voices and groupthink, and the managers will not meet in person. Which technique fits BEST?
- Question 3 · Knowledge
Which training room setup is BEST for a 20-person workshop that includes demonstrations and frequent group discussion?
- Question 4 · Knowledge
In the communication process, jargon that the receiver doesn't understand is an example of:
- Question 5 · Situational judgment
After an employee engagement survey, leadership plans to wait six months before sharing any results "until we have an action plan." What should HR recommend?
- Question 6 · Knowledge
Which focus group technique starts with participants silently writing down ideas before sharing them one at a time and ranking them?
- Question 7 · Situational judgment
An HR business partner must explain a complex new incentive plan to frontline supervisors who have limited time. The MOST effective approach is to: