Ch. 7 · Practice
Consultation
- Question 1 · Situational judgment
A sales director tells HR, "My team needs customer-service training. Please schedule it next week." What should the HR business partner do FIRST?
- Question 2 · Knowledge
In Lewin's model, reinforcing new behaviors through updated policies and rewards occurs during which stage?
- Question 3 · Knowledge
According to Kotter, what should a change leader do immediately after creating a sense of urgency?
- Question 4 · Knowledge
Which of the McKinsey 7S elements is considered the center that connects all the others?
- Question 5 · Situational judgment
A force field analysis shows strong employee fear of job loss as a restraining force against a new automation project. The MOST effective approach is to:
- Question 6 · Situational judgment
A manager asks HR whether he can legally deny an accommodation request. The issue is complex and the facts are unusual. What should the HR generalist do?
- Question 7 · Knowledge
Which change rollout approach starts at the top and moves level by level down the organization?