Ch. 12 · Practice
Learning & Development
- Question 1 · Knowledge
In the ADDIE model, pilot-testing training materials occurs during which phase?
- Question 2 · Knowledge
Ninety days after a customer-service course, supervisors observe whether employees use the new de-escalation techniques. This is Kirkpatrick's:
- Question 3 · Knowledge
According to the 70-20-10 model, most development comes from:
- Question 4 · Knowledge
Error rates on an assembly line are high. A manager requests training. A needs analysis shows that employees know the procedure, but the equipment is poorly calibrated. HR should:
- Question 5 · Knowledge
Which principle of andragogy suggests that training should begin by explaining how it will help learners solve real work problems?
- Question 6 · Knowledge
A company wants senior engineers to keep advancing in pay and status without moving into management. Which tool fits BEST?
- Question 7 · Knowledge
Which of Senge's disciplines integrates all the others?
- Question 8 · Knowledge
A short, two-minute video on the shop floor that shows how to clear a machine jam at the moment it happens is an example of:
- Question 9 · Situational judgment
A new manager is struggling to give feedback to her team. Her performance is otherwise strong. What is the BEST development approach?
- Question 10 · Knowledge
Which level of Bloom's revised taxonomy is the highest?