SHRM-CP
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Ch. 12 · Practice

Learning & Development

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  1. Question 1 · Knowledge

    In the ADDIE model, pilot-testing training materials occurs during which phase?

  2. Question 2 · Knowledge

    Ninety days after a customer-service course, supervisors observe whether employees use the new de-escalation techniques. This is Kirkpatrick's:

  3. Question 3 · Knowledge

    According to the 70-20-10 model, most development comes from:

  4. Question 4 · Knowledge

    Error rates on an assembly line are high. A manager requests training. A needs analysis shows that employees know the procedure, but the equipment is poorly calibrated. HR should:

  5. Question 5 · Knowledge

    Which principle of andragogy suggests that training should begin by explaining how it will help learners solve real work problems?

  6. Question 6 · Knowledge

    A company wants senior engineers to keep advancing in pay and status without moving into management. Which tool fits BEST?

  7. Question 7 · Knowledge

    Which of Senge's disciplines integrates all the others?

  8. Question 8 · Knowledge

    A short, two-minute video on the shop floor that shows how to clear a machine jam at the moment it happens is an example of:

  9. Question 9 · Situational judgment

    A new manager is struggling to give feedback to her team. Her performance is otherwise strong. What is the BEST development approach?

  10. Question 10 · Knowledge

    Which level of Bloom's revised taxonomy is the highest?

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